Grow your retail workforce with Microsoft Teams solutions
Smart dressing rooms, personalized marketing, personalized end-to-end shopping experiences – these are some of the core experiences expected by retail customers today. As the retail frontline workforce grows to meet these customer expectations, customers are faced with overwhelmed supply chains and a digital deficit of outdated technology and siloed systems.
Explore how to unlock your team's potential with intelligent solutions from Microsoft
In the race to deliver engaging in-store experiences, Microsoft Teams is uniquely positioned to equip retailers like La Vie en Rose and Domino’s with a single platform to transform their store team operations and deliver world-class customer experiences. And with the potential to streamline tasks and save valuable time, AI is quickly becoming a critical layer on top of existing communications solutions to help retailers deliver results. Even employees are ready and waiting for AI to be introduced, with 65% of frontline workers optimistic about how AI will help them in their jobs. With Microsoft Teams, you can level up your retail workforce with smarter, simpler experiences for communications and operations in your stores.
Take your retail teams’ productivity to the next level with generative AI
It’s no secret that store associates can work more effectively when they have the right tools. By harnessing the power of smart solutions in the communications tools they use every day, retailers can not only make their operations more productive, but also keep their store communications agile.
We’ve enhanced essential communication tools in Microsoft Teams, such as chat, channels, phone calls, and meetings, with Microsoft 365 Copilot. Copilot combines the power of large language models (LLMs) with your data in Microsoft Graph (calendar, emails, chats, documents, meetings, and more) and Microsoft 365 apps to turn your words into the most powerful productivity tool on the planet. This enables an intelligent workplace that increases productivity and simplifies access to information for retail teams.
In November, Microsoft announced Copilot Studio, a low-code tool designed to customize Microsoft Copilot for Microsoft 365 with plug-ins that connect to your existing systems and create autonomous Copilots. For example, a retail company could use Copilot Studio to create a custom Q&A Copilot that connects to product information hosted in SharePoint, making it easier for store associates to quickly get answers to customer questions.
Drive frontline communications and engagement
Reaching the frontline with important information and news can be difficult, both to reach the right groups and to engage them with the content once it’s delivered. It becomes especially difficult if different communications are sent to different applications, adding cognitive load to the frontline to find the right information across multiple communication sources.
Continuing to offer a single destination for frontline communications, we are pleased to announce the Copilot in Viva Engage in Teams, available in public preview in January 2024. This Copilot experience uses AI-generated conversation starters, prompts, and images to help inspire retail leadership and corporate communications teams to post to frontline communities and increase engagement with store teams right where they work. And this AI-enhanced communications tool helps frontline retail teams improve the quality of questions they ask with suggestions.
Copilot in Viva Engage in Teams accelerates your ability to create dynamic and impactful communications for your organization. Combining this with the power of Teams simplifies your ability to target communications to specific teams, whether at the company, store, or function level. We are excited to announce that Soon, retail corporate communications teams will be able to easily send important announcements, such as safety policy changes and in-store sales targeted to frontline employees based on location, department, and role from the Teams home experience. These operational announcements will be pinned to the top of frontline employees’ home experience, so they never miss important messages that keep your business running smoothly. This feature in Teams will be available in March 2024.
Streamline in-store operations with modern task management
Microsoft Teams helps automate and streamline processes across your organization, keeping all information in one place to simplify the day-to-day work of frontline employees. We’re leveraging existing capabilities of publication and task automation in Microsoft Planner, formerly known as the Tasks app in Microsoft Teams.
Your retail organization will be able to schedule recurring lists in task publishing. With this new feature, you can now choose the cadence of recurring task lists — for example, let's say every Monday you submit a store audit task, then publishing the task will automatically take care of scheduling the publication.
Retail organizations will be able to impose additional rules for a task to be marked as complete, such as uploading photos, filling out a form, as well as requiring approval before marking a task as complete. With this feature, tasks can only be marked as complete when specific conditions are met, ensuring high-quality work on the front line.
Posting tasks will also allow your organization to create a task that each member of the recipient team must complete. Retailers can use this to publish a training task – for example, health and safety trainings – to designated stores and locations.
Simplify voice communication on the ground
Teams Phone is a cloud calling service that keeps your entire workforce connected with flexible, reliable, and intelligent calling, all in Teams. We're excited to announce a new Teams Phone offering for frontline workers which will be available in February 2024. With Teams Phone, frontline workers can securely communicate and collaborate with customers, teammates, and suppliers through an intuitive and easily customizable solution.
Unlock instant push-to-talk for store teams
Direct, hands-free communication is critical to real-time collaboration and rapid issue resolution in retail environments. To continue enabling seamless in-store communication, we are pleased to announce that Walkie Talkie in Teams will now work with any generic wired headset on Android. This feature will be available to the public starting February 2024.
To further improve and simplify in-store communication, frontline associates using Walkie Talkie in Teams can now choose to automatically listen to incoming messages from any of the channels you have marked as favorites. With this new feature, users can easily stay connected to multiple channels without having to manually switch channels. This feature is now available to everyone.
Unlock the potential of the Power Platform
To take full advantage of the potential of Power Automate and Power Apps, industries must invest in the Microsoft Power Platform environment, in training and development for their employees, to automate their processes and improve their productivity.
Kinix offers a variety of resources and training to help industries get the most out of Power Automate and Power Apps.
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