Implementation, support, and development

Dynamics 365 Customer Voice

Collect and analyze real-time data so you can understand and interact with your customers, partners, and employees.

Understand your customers to create better experiences.

Collect, analyze, and monitor feedback in real-time with a scalable and easy-to-use feedback management solution.
  • Easily collect data from your desired audience: Scale data collection from customers, employees, or markets with continuous data updates, branching, and responses with expressive icons to monitor your business performance and customer satisfaction.
  • Create robust and flexible customized surveys: Conduct engaging surveys with ready-to-use templates that include sets of questions, workflows, and brand customization, such as colors, images, and text formatting.
  • Collect feedback through interaction channels: Monitor customer satisfaction by collecting feedback via email, text message, web, and QR code.
  • Optimize outreach at the right time: Decide when and where to send surveys in the customer journey through automation with the Microsoft Power Platform (Power Apps and Power Automate).
  • Understand what matters most: Create and monitor customer satisfaction essential to your business, such as the Net Promoter Score and satisfaction over time.
  • Uncover valuable insights: Visualize insights on the customer profile dashboard, built in Power BI, to assess impact and perception.
  • Connect and share learnings across departments: Integrate feedback across all your business applications (Dynamics 365 Customer Service, Sales, Marketing, Field Service, and Customer Insights) to align insights and decisions.
  • Create unified customer profiles: Ensure a comprehensive understanding of customers in a 360-degree view using Customer Insight with Dynamics 365 Customer Voice.
  • Speed up response time: Combine real-time survey responses with data from your customer data platform to proactively identify actionable insights.
  • Adapt future interactions: Intelligently identify and visualize areas for necessary improvement to drive effective engagement across touchpoints.
  • Make data-driven decisions: Set triggers in your business processes to automatically alert you and predict when customers need attention.
  • Close the feedback loop: Enhance customer experiences through real-time follow-up actions in customer journey orchestration in Dynamics 365 Marketing.

Feedback collection made simple

Utilize o Dynamics Customer Voice to create customized surveys and gather insights at different stages of the customer journey.

Easy data analysis

Translate data into actionable insights with user-friendly tools, identifying trends and segmenting for a deeper understanding of customer feedback.

Integration with Microsoft Dynamics 365

Connect customer feedback with Dynamics 365 data, such as Customer Service, for a comprehensive view of the customer experience.

Monitor customer sentiment to foster business opportunities.

Instant customer feedback collection for immediate

Enables a unified view of the customer through integration with other Dynamics 365 solutions.

Customized and automated survey and feedback flows for efficiency.

Valuable insights extracted from feedback data for continuous improvements in the customer experience.

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